indigospring terms and conditions

We charge for travel to the site, time spent at the site, secure remote support and preparation of written reports and recommendations.

Support by secure remote access will be provided where possible and charged at normal rates (travel charges do not apply).

We do not charge for telephone, email or IM support where queries can be resolved quickly (subject to fair use). We reserve the right to charge for this service if the problem is more complicated.

There is a minimum charge of one day for our spring :plan service.

Please let us know as soon as possible if you need to cancel an engineer's visit otherwise a cancellation charge may apply.

By signing the support or consultancy jobsheet you agree that work has been completed to your satisfaction. Payment terms as per invoice. Late payment fees may apply.



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